Self-Help

Fixing Windows 10 Update Failures

Beginning with Windows 10 build 1607 in early 2017, occurrences of update issues increased when performing a major upgrade (build 1709 and above). The computer would download the intended update, then attempt installation in the process of a restart or shutdown - only to fail during the actually installation process. After failing, the computer would reboot normally back into Windows, only to repeat the process again and again.



SOLUTION

The failure of Windows 10 Updates is usually caused by a permission issue - not allowing the process to complete. Permissions can be altered by viral infections and system protection tools (like antivirus software).

We recommend the following steps:

  1. Scan the system files, to be sure they are not corrupted. Use sfc /scannow in the command line.
  2. Remove antivirus and any anti-malware protections from the computer. This includes Malwarebytes, if installed.
  3. Reboot the computer (Important not to skip this step).
  4. Upgrade the computer using the latest Windows 10 Installation, created on to a USB key.

Things you will need to perform the above steps:



If you have any questions or need assistance, feel free to reach out to me through our Support Center.

From the desk of Russell Kirkpatrick

MyITAssistant LLC
Managed Services & Security Services Provider

PO BOX 30096, Phoenix, Arizona 85046
(480) 535-6661 | (855) 694-7848

http://www.myitassistant.com
support@myitassistant.com


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